Shipping policy

SHIPPING POLICY

Last Updated: June 11, 2026

At CRNSY, we are committed to delivering your order as quickly and securely as possible. Please review the information below before placing an order.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

During new releases, promotions, holidays, or high order volume periods, processing times may be extended.

Domestic Shipping (United States)

Estimated delivery times after shipment:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if available): 2–4 business days

Shipping costs are calculated at checkout based on destination and selected shipping method.

Free shipping may be offered during promotional periods or on qualifying orders.

International Shipping

CRNSY may offer international shipping to select countries.

Estimated delivery times:

  • Canada: 5–12 business days
  • International: 7–21 business days

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Additional carrier fees imposed by their country

CRNSY is not responsible for delays caused by customs processing.

Tracking Your Order

Once shipped, you will receive tracking details via email.

Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

  • Contact us immediately before shipment.
  • Once shipped, CRNSY cannot guarantee address changes.

Orders returned due to incorrect address information may require additional shipping charges.

Lost, Stolen, or Delayed Packages

CRNSY is not responsible for:

  • Lost packages marked as delivered
  • Carrier delays
  • Weather disruptions
  • Customs delays

If your package appears lost, please contact the carrier first, then reach out to us for assistance.

Damaged Orders

If your order arrives damaged:

Email us within 5 days of delivery and include:

  • Order number
  • Photos of packaging
  • Photos of damaged items

We will review and work toward a resolution.

Order Changes & Cancellations

Orders may only be changed or canceled within 12 hours of purchase.

Once processing begins, we cannot guarantee modifications or cancellations.

Questions?

For shipping questions, contact us at:

Email: support@crnsy.com
Website: www.crnsy.com

Thank you for shopping with CRNSY. We appreciate your support.